This privacy policy describes how Gestion Sylvie Cousineau Inc. ("we", "us") collects, uses and protects the personal information you share with us when you visit this website or use our services. We are committed to protecting your privacy in accordance with applicable laws, including Quebec's Act respecting the protection of personal information in the private sector (Law 25).
1. Information we collect
We collect only the information you choose to give us: your name and email address when you write to us or subscribe to communications, and the information you share when booking or attending a session (such as your business context and objectives). Our website may also collect standard technical data (browser type, pages visited) through analytics tools, in aggregate form.
2. How we use your information
Your information is used solely to answer your messages, deliver the services you have requested, send you communications you have consented to receive, and improve our website and offerings. We never sell, rent or trade your personal information to third parties.
3. Confidentiality of sessions
Everything shared during a Clarity Session, a CSSI engagement or any other accompaniment remains strictly confidential. Personal and business information disclosed in our work together is never shared without your explicit consent.
4. Storage and security
Your information is stored on secure platforms and kept only as long as necessary for the purposes described above, or as required by law. We use reasonable safeguards to protect it against loss, misuse or unauthorized access.
5. Third-party services
We use trusted third-party tools to operate this website and our services — such as scheduling (Calendly), payment processing and email delivery. Each of these providers has its own privacy policy, and we share with them only the information needed to provide the service.
6. Your rights
You may at any time ask to access, correct or delete the personal information we hold about you, or withdraw your consent to our communications. To exercise these rights, write to us at info [at] sylviecousineau.com.
7. Changes to this policy
This policy may be updated from time to time to reflect legal or operational changes. The date of the most recent update always appears at the top of this page.
8. Contact
For any question regarding this policy or your personal information: info [at] sylviecousineau.com.